Privacy Policy

This Privacy Policy is applicable to the use of Prospect Software Inc.’s Products and to use of our Website

1. Introduction

Prospects Software Inc, ("Prospects") respects your right to privacy. We understand the sensitive nature of privacy issues and We take measures to ensure that the confidentiality of our clients and web users is protected. This Privacy Policy details our commitment to protecting the privacy of individuals who visit our Website and who purchase/register to use the products and services which we market for purchase/subscription (“Products” as more fully defined below). Please note that the type of information we collect and how we use the information may differ greatly depending on whether you use our Products or are merely visiting our Website.

By using Prospects Products or Website, you indicate your agreement to the collection and use of your information by Prospects as outlined in this Privacy Policy. Moreover, you agree and confirm that you have the requisite consent and legal right to provide us with any Personal Information about or belonging to third parties whose Personal Information you submit to Prospects in respect to the operation of the Products. Please note that this policy is subject to change and updates will be posted on this page when there has been a change.

2. Scope of This Privacy Policy – Our Products

When this Policy applies: This Policy applies to use of the Prospects’ Website and to use of Prospects’ Products, including our software and our mobile apps( available from time to time on Google Play or App Store). Without limitation our Products include:

  • MLS-TOUCH, Navica Mobile Plus, MLS-client, MLS Listings, Navica Client, CDAR Mobile, Go Agent, CADREB Mobile.
  • Any other software or mobile app we may offer for sale/use from time to time.

When this Policy does not apply – Third party websites and applications:

Our Website and Products may contain links to other websites and third-party applications. The information practices and the content of such other websites and applications are governed by the privacy statements of such other websites and applications unless they link to this Privacy Policy.

3. Collection of Personal Information

Personal Information is data about an “identifiable individual”. It is information that on its own or combined with other pieces of data, can identify you as an individual. It can mean information about your: race, national or ethnic origin, religion, marital status, medical, education or employment history, place of residence, real estate transactions financial information or identifying numbers such as your social security/insurance number. For the purposes of this Privacy Policy Personal Information includes not only your Personal Information, but also the Personal Information of related parties or third parties (such as your agents or clients) which you are in possession of and confirm your contractual and legal right to provide to Prospects as required for the operation of the Products.

We collect the Personal Information you submit in using our Website and Products including:

General: We may collect information about you, including but not limited to Personal Information, when you provide it to us in requesting, purchasing, registering for, and/or viewing our Products or otherwise using our Website as well as when you communicate with us.

Mobile Application/ Software: When you download and/or use our Products, we automatically collect information on the type of device you use, and operating system version.

Information Collection Inherent to the Operation of the Products: Our Products are Customer Relation Management Systems and as such inherently collect Personal Information about you and your clients and agents including, without limitation, names, addresses, contact information, current and past listings, financial details of real estate transactions etc. By purchasing or otherwise using our Products you are expressly consenting to our collection and use of such information. By providing us with any third-party Personal Information you are representing that you are the owner of such Personal Information or otherwise have the requisite consent of the third party to provide the information to us to be used as intended by our Products. Note that this type of information is not collected merely because of visiting our Website.

Source of your Personal Information When They are Not Collected from You. We may have received your Personal Information from third parties who have obtained your consent to share your Personal Information with us in order to optimize services rendered by such third parties .For example , in order to optimize our Services we may collect information from your MLS service , real estate board service etc.

What are my opt-out rights?

You can stop all collection of information by our Products by uninstalling them from your computer/devices and by no longer using them.

4. Collection of Non-Personal Information

We also collect data on this Website and in our Products & Services in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect:

Information We Collect Through Automatic Data Collection Technologies

As you use our Products and Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your use of our services, including location data, logs, and other communication data and the resources that you use on our services.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites and applications or other online services (behavioral tracking).

Non-personal information we collect automatically is statistical data and does not include Personal Information, but we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our services and to deliver better Products.

The technologies we use for this automatic data collection may include:

Cookies and Other Tracking Technologies:

We and our authorized partners may use cookies and other information gathering technologies for a variety of purposes. These technologies may provide us with Personal Information, information about devices and networks you utilize to access our Website or use our Products, and other information regarding your interactions with our Website and Products.

Web beacons, tags and scripts may be used on our Website and Products or in email or other electronic communications we send to you or receive from you. These assist us in delivering cookies, counting visits to our Website and understanding usage . We may receive reports based on the use of these technologies by our third-party service providers on an individual and aggregated basis.


We gather certain information and store it in log files when you interact with our Website and Products. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. We may connect Personal Information to information gathered in our log files as necessary to improve our Website and Products.


We collect analytics information when you use the Website and Products to help us improve them, including through the use of cookies. We may also share anonymous data about your actions on our Website and use of our Products with third-party service providers of analytics services.

Information Collected from Other Sources

Information from Third Party Services and Social Media

We may also obtain other information, including Personal Information, from third parties and combine that with information we collect through our Website and Products. For example, we may have access to certain information from a third-party social media or authentication service (such as Facebook) if you log into our services through such a service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third-party social media or authentication service is in accordance with the authorization procedures determined by that service. If you authorize us to connect with a third-party service, we will access and store your name, email address(es), current city, profile picture URL, and other personal information that the third-party service makes available to us and use and disclose it in accordance with this Policy. You should check your privacy settings on these third-party services to understand and change the information sent to us through these services.

5. How We Use Your Information

We use information that we collect about you or that you provide to us, including any Personal Information:

  • To provide our Services and Products and to optimize their effectiveness.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our services.
  • To allow you to participate in interactive features on our services.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

6. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Information that we collect, or you provide as described in this Privacy Policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business.
  • third-party service providers that we use to provide hosting for and maintenance of our Website, application development, backup, storage, payment processing, analytics and other services for us.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your Personal Information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • Under certain circumstances, we may be required to disclose your personal information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

We do not permit our third-party service providers to use the Personal Information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

We do not sell your Personal Information to third parties.

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us using the contact details provided under the “Contact Us” section below.

7. Protection of Personal Information

Prospects takes the security of your Personal Information very seriously. When your personal data is stored by Prospects, we use computer systems with limited access housed in facilities using physical security measures and encryption software. Your information is stored on various secure servers which are typically located in Canada or the United States but may be located elsewhere. Regardless of where your information is processed or stored, apply the same protections set out in this Privacy Policy.

8. Retention and Deletion

Prospects will not retain Personal Information longer than is necessary or as required by applicable laws and regulations. To request data deletion please call our toll free 1-888-765-9221 or make a request online.

9. Privacy Questions/Contact Us

If you have any questions or concerns about Prospects' Privacy Policy or if you would like to make a complaint about a possible breach of local privacy laws, please contact our privacy officer at :

10. California Residents

If you are a California Resident and you wish to exercise your right to know what Personal Information we have about you or request the deletion of such Personal Information in our possession or that we have shared with third parties please call our toll free 1-888-765-9221 or make a request online.

11. Compliance

Prospects complies with the laws and regulations applicable in your geographic area and jurisdiction. If you have any questions regarding our compliance with local privacy laws, please contact us.

12. Acceptance of These Terms and Conditions

Use our Products or visiting our Website implies your full acceptance and consent to the terms and conditions of this Privacy Policy.

13. Quebec Residents

Pursuant to Division I.1, Section 3.1 of the Act respecting the protection of personal information in the private sector, CQLR c P-39.1, the title and contact information of the person in charge of the protection of personal information of residents of Quebec, Canada are as follows: